Privacy Notice

Mountain Valley Bank understands that our customers are concerned about their personal information. Because of this, our customers' privacy has always been, and always will be, one of our most important concerns. We subscribe fully in this privacy policy and the necessity of preserving the confidentiality of sensitive information. Our employees are educated on the importance of maintaining the confidentiality of customer information and this policy serves as a standard for all Mountain Valley Bank employees for collection, use, retention, and security of individual customer information.

 

We have prepared this notice to explain what types of customer information we collect, and under what circumstances we may share it. We hope that you will read through this brochure as we want you to understand that Mountain Valley Bank uses information responsibly and in order to make doing business with us more convenient, as well as provide you with the services you have requested.

 

This policy applies to all of our customers whom we provide one or more financial products or services. This includes customers that have a deposit or investment account with us, obtain a loan from us and we have not sold the loan or the servicing rights (including retail installment contracts we hold and service), obtain a credit card from us, purchase an insurance product from us, hold products through us acting as a custodian for assets in an Individual Retirement Account, maintain a safe deposit box with us, and enter into an agreement with us whereby we undertake to arrange or broker a home mortgage loan.

 

In this notice, we refer to nonpublic personal information. This term means personally identifiable financial information. Personally identifiable financial information includes: Information a consumer provides to us on an application to obtain a loan, credit card, or other financial product or service, account balance information, payment history, overdraft history, credit or debit card purchase information; the fact that an individual is or has been one of our customers or has obtained a financial product or service from us; any information about a consumer if it is disclosed in a manner that indicates that the individual is or has been our customer; any information that a consumer provides to us or that we otherwise obtain in connection with collecting on a loan or servicing a loan; and information from a consumer report.

 

The Kinds of Information We Collect

• We collect nonpublic personal information about you from the following sources:
  • Information we receive from you on applications or other forms, such as name, address, telephone number, assets, income and other debt information;
  • Information about your transactions with us or others, such as verifying application information on employment, or loan and credit card balances; and information we receive from a consumer reporting agency and other creditors.